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TERA: New XenesisNew Xenesis

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Frequently asked questions

Please review these answers before contacting support: most technical issues are solved here.

General

What are the server hours?

The server is online 24/7. It only goes offline briefly for maintenance or optimization restarts, which we always announce in advance on our Discord.

What version and features does New Xenesis run?

We run on TERA’s final official build (v100): level cap 70, Apex skills and Exodor. Classes and races have been balanced to highlight their combat roles, so you can try very different playstyles: burst DPS, sturdy tanks or agile supports. The early story has been streamlined so you can quickly reach level 65+ endgame content.

Where are the servers located and how do I choose my region?

We have servers in 4 regions: Europe, Asia, Latin America and North America, to ensure the best ping and stability based on your location.

  • The game automatically connects you to the recommended server.
  • To switch regions or play with friends abroad, click «Back» on the character selection screen and choose your server manually.

Requirements & Account

What are the recommended system requirements?

TERA is a game from 2011 and runs on most current computers. What you need:

  • Windows 10 or 11, 64-bit.
  • 8 GB RAM (16 GB if you play with a browser open).
  • Quad-core processor or better.
  • Graphics card compatible with DirectX 9.0c or newer.
  • Installing the game on an SSD is strongly recommended: it reduces stuttering in cities and loading times.

The full list, including required disk space, is in the Requisitos section of the website.

Why is a wired (Ethernet) connection recommended?

A direct network cable makes client downloads and launcher updates faster and uninterrupted, and gives you the lowest, most stable latency in raids and dungeons.

What are the password requirements when creating an account?

Use a strong password that you don’t use anywhere else. The registration form tells you in real time if it doesn’t meet the requirements:

  • Between 6 and 30 characters.
  • At least one uppercase letter, one lowercase letter, one number and one special character (for example, !).

Downloads, Installation & Common Issues

The download is slow, stuck at 0 bytes or says it will take days

Free hosts like Google Drive or Mega can throttle speed or freeze transfers when many users download at the same time. For the best experience:

  • Recommended option: in the Download section of this website, choose the Direct Link / Fast Server (our own downloader). It offers maximum speed with no quotas or interruptions.
  • Alternative mirrors: if you prefer a manual download, mirrors are available on Mega, MediaFire and Google Drive.
  • On Google Drive: sign in to your Google account, create a shortcut of the file in your own Drive and download it from there to avoid download quota blocks.
  • Always download over a wired (Ethernet) connection to avoid Wi-Fi speed drops and disconnections.
The launcher shows an error or the antivirus blocks files
  • Add the whole game client folder to your antivirus or Windows Defender exclusions (false positives are common with private server launchers).
  • Always run the launcher as administrator and use the repair / file check option if any file is missing.
The game has no sound or audio effects

This is a common compatibility issue on Windows 10 and 11. TERA uses legacy DirectX 9 audio libraries (XAudio2 and DirectSound) that are no longer pre-installed in current versions of Windows. To restore audio:

  1. Download and install the official Microsoft DirectX End-User Runtimes (June 2010): https://www.microsoft.com/en-us/download/details.aspx?id=8109 — extract the files to a temporary folder, run DXSETUP.exe as administrator and complete the installation.
  2. Install both versions of the Visual C++ Redistributable: x86 (https://aka.ms/vs/17/release/vc_redist.x86.exe) and x64 (https://aka.ms/vs/17/release/vc_redist.x64.exe).
  3. Restart the game or your PC. Music and sound effects will work normally.
The map shows the quest marker at my position but nothing is there. Is it a bug?

It’s not a server bug. On maps with several floors (such as the Exodor towers), TERA’s 2D radar shows the quest icon on every level. Go up to the right floor (usually the top one) to find your objective.

Third-Party Tools & Fair Play

Can I use Shinra Meter or TERA Toolbox?
  • Shinra Meter: allowed only to track your personal DPS and performance in dungeons. Using it to create toxicity in chat is prohibited.
  • TERA Toolbox: only cosmetic and interface (QoL) modules are tolerated. Any module that automates skills, alters animations or speed, or gives combat advantages is strictly banned.
What language is the game in?

The game’s base language is English.

Are there gift or promo codes?

We don’t use promo codes. Gear, mounts and titles are earned by playing: clearing dungeons, leveling up and taking part in server events.

Is the server Pay-to-Win?

No. We follow a Play-to-Win model. The shop only offers cosmetics, weapon skins, mounts, auto-loot pets and account services. No combat stats, dungeon skips or any other competitive advantage are sold.

Can’t find your answer?

Reach out through support. Staff can help with anything this page does not cover.